All businesses have one thing in common, and that is processes. Business processes – whether direct or indirect – are crucial when it comes to providing products or services to customers. Business process management (BPM) plays an important role in enhancing processes and offers numerous benefits to businesses. But imagine what greater benefits can be achieved if you choose to implement a technology product that supports your specific business process management.
Why BPM Software?
First, a little bit about BPM. Business process management was introduced to help accomplish workflow quickly and easily. Simply put, BPM enables users to design, model, implement, automate and analyze business processes of a company or an organization. Some businesses have been doing things manually or with a number of different software applications. However, the invention of BPM software that came about with the technology evolution allows business processes to be digitized.
With the growing adoption of artificial intelligence, BPM systems are able to offer more. This is because analytics and data can be turned into actionable insights to offer optimized processes. Through machine learning, it is also easy to detect and learn patterns, organize unstructured data, and enhance the user experience with upgraded interfaces that allow voice commands and chatting. All of this is necessary due to high competition, the need to reduce costs, and the need to increase productivity.
Implementing BPM software helps a business design and analyze processes such as employee onboarding, account management, expense reporting, invoice management, customer requests, compliance management, project management, and much more.
Benefits of BPM Software
Apart from the obvious benefits, such as gaining a competitive edge, reducing costs, and improving business agility, BPM software also can provide:
- Business process modeling: a visual process design tool that enables you to create and test multiple processes and workflows within your business.
- Business rules engine: design business rules and conditions for each business process.
- Workflow management: design, test and implement advanced workflows by integrating team members, robust communication, other systems, and data.
- Overall visibility of business operations and performance: enhance process automation, allowing you to track how different processes function as well as how they are performing in real-time. This enables necessary improvements.
- KPI Monitoring and Measurement: easily monitor and track the performance of different processes.
- Integrations: combine various systems from different business domains (both internal and external).
- Collaboration: social collaboration software that facilitates effective communication within a company.
- Data Analytics: define metrics, get insights in real-time, and run reports on demand.
- Produce faster: due to high demands and competition, businesses are required to produce more and at a faster rate. Digitizing your business processes allows for more efficiency.
- Scale quickly and easily: as your business grows so do the tasks, causing your workflow to get complicated. A BPM system will help you make necessary adjustments to accommodate the growth.
Considerations Before Purchasing a BPMS
Before purchasing a BPMS because it is popular, it’s important to consider the following: first, define and analyze your business’ key processes. You should also consider your business goals, your budget, return on investment (ROI), future scalability, and deployment options whether on-site or software as a service. A good BPM system should include a workflow, ease of use, ability to customize and collect data, regulatory compliance, and enhanced business agility.
Business process management in any business is vital, and BPM systems are meant to make your business more efficient.
Some business owners might shy away from investing in these systems for fear of high costs. Luckily with cloud computing, you don’t need on-premise solutions – especially if you are a small business. You can choose from available software as a service option.
Businesses today have no option but to work with real-time data that will help in speed, agility, and innovation. This has been especially evident with the global COVID-19 pandemic that has affected many businesses, demanding they have systems in place to deal with unexpected situations.